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After working with benefits brokers my entire career, what I find most interesting is how much human capital and relationships matter. Benefits brokers often nurture these strong, trusted relationships with their clients. At Nava, we want to further enhance those relationships by turning our brokers & client success teams into advocates, arming them with the best tools & technology.
Many firms focus exclusively on cost savings, and while that's a critical metric, focusing on it alone means you're not tracking how your plans are affecting its core users: your employees. Nava believes that the member experience has to be at the forefront of benefit decisions – which translates into positive results for the employer through feedback, retention, and recruiting outcomes.
Over the next five years, I want Nava to be known in the market as the change agent that represents the best of healthcare. I want us to get at the heart of designing better incentives, which will start to drive tangible progress in our mission to deliver high-quality, affordable healthcare to all Americans.
I’m very optimistic for the future of healthcare because I’ve seen up-close a lot of amazing companies and products being built today. I’m convinced we already have great solutions for a lot of the problems we face; the main challenge left is finding ways to get it to more people, faster.
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